Fun Facts :)
I started my career as a Manufacturing Engineer, gradually incorporating user research into my work, and quickly developed a passion for UX in 2018
In 2020 I became certified in UX Design
Currently, I am expanding on my data driven research methods by taking a SQL class
I enjoy taking dance classes, walks with my dog, and going to events in Atlanta
I also enjoy writing. Check out my unhinged UX Blog.
Designing scalable order-fulfillment systems for Fortune 500 clients including H&M, Macy’s, and Tapestry.
Resolved customer pain points, within decant product offering, resulting in 52% less clicks for the end user, 45% less screens per task, and 36% improvement in processing time per task
Translate ambiguous SRS requirements to tangible wireframes, and high fidelity user friendly sleek designs, and verified with A/B testing
Collaborate with product managers to map and optimize complex workflows (exception handling, configurable flows) to reduce operator task time
Led research initiatives resulting in new WES and WMS personas that help identify and resolve paint points for end users
Prioritized user research feedback to establish a baseline for new B2B2C SaaS.
Identified technical market gaps to influence positioning through competitive analysis for Predictive Maintenance module, which resulted in an actionable feature prioritization list for the Product Management Team
Created the first persona set for a new B2B2C platform, Honeywell Forge, to quickly identify pain points, enabling more customer-centric product decisions
Conducted remote user interviews and A/B Testing, leveraging quantitative and qualitative methods, resulting in data-driven design decisions for the Configuration Manager module
Applied industry user experience research and design concepts to optimize global enterprise systems for internal B2B customers by creating positive user experiences.
Optimized existing and new applications. Methods included usability studies, user interviews, satisfaction surveys, focus groups, and testing on existing and new internal enterprise systems such as M365, RDaaS, Deltek, etc.
Conducted research and obtained feedback from internal Leidos employees about features and improvements to internal systems. Prioritized features that address major user pain-points. Participate in user acceptance testing. Build reports to summarize findings and propose solutions to various product teams.
Analyze specifications to build and modify Service Now forms for stakeholders.
Utilized UX research to provide education on best practices to L3Harris Technologies, its clients, and 30+ Team members via custom SharePoint sites.
Improved staff operations via internal information hub held on SharePoint to improve user engagement and skills with quality engineering members. Research methods included user interviews, skills assessment surveys, usability studies on iterative designs, and a competitive analysis.
Created consistency and eliminated the need for tribal knowledge within the COE (Center of Excellence) Team by creating, organizing, and maintaining a centralized location on SharePoint for quality engineering information and conversations regarding government and security programs for the global research and development department segment.
Applied human-centered design strategies to manage products and metrics for a global Supply Chain services department and 30,000+ users.
Enhanced navigation and accessibility on internal metrics dashboard by leading a usability and accessibility audit. Research methods included ethnographic studies, user interviews, usability tests, and revamping the site. AGCO 2018 Global Parts Per Million (PPM) improved by 150 points.
Collaborated with Stakeholders and staff to design a tool to auto-evaluate vendor performance, from low-fidelity to implementation. Working closely with the Director of Quality Management Systems for APEX data collection and understanding business requirements for APEX and SAP integration.
Built an online community via SharePoint to house department updates, policy information, frequently asked questions, Lunch and Learn training documentation, Global Calendar, and Global action item and meeting notes.
A/B Testing
Card Sorting
Competitive Analysis
Data Analysis
Focus Groups
High Fidelity Designs
Information Architecture
Journey Mapping
Personas
Prototyping
Secondary Research
Surveys
UAT Testing
User Interviews
User Research
Usability Testing
User Stories
Wireframing
Axure
Confluence
Dovetail
Figma
Jira
Miro
Optimal Workshop
Sketch
UserTesting.com
Designership
December 2023
OOUX Strategist
November 2021
LinkedIn Learning
May 2020
Georgia State University
December 2019
Wentworth Institute of Technology
May 2014