Selected Work
Research and strategy engagements that framed product design decisions.
Each case study leads with the business challenge, the research that shaped it, and the strategic recommendation that moved the roadmap.
- 01
AI Guidance for the Moment of Doubt
Fortna / Freelance · Senior UX Designer · 2026
- Service Design
- Enterprise AI
- Service Blueprint
- Journey Map
- Human-AI Interaction
- Metrics Strategy
Recommendation
Place context-aware AI guidance at the moments operators hesitate, so exceptions are resolved at the station, instead of waiting to be escalated to or resolved by a supervisor.
Outcome
Fewer supervisor escalations, less idle time at the station, and faster ramp-up for new operators, without trading away inventory accuracy.
- 02
Creating a Universal Warehouse Product
Fortna · Senior UX Designer · 2025
- User Research
- End-to-End Design
- Concept Testing
- Figma
- SaaS
- B2B
- Warehouse
Recommendation
Reduce the number of screens and actions available to the operator at one time, based on where they are in the task, using the progressive disclosure design technique to guide the workflow.
Outcome
36% faster processing, 52% fewer clicks, 45% fewer screens per task.
- 03
The Passion Project that Inspired a Career Shift
AGCO · Global Supplier Quality Engineer · 2018
- User Interviews
- Voice of Customer
- A/B Testing
- Usability Testing
- Dashboard Design
- Supply Chain
Recommendation
Design the dashboard around the decisions Engineers actually make, not the KPIs available.
Outcome
Global Parts Per Million quality metric improved by 150 points; dashboard still in use.
- 04
Technical Competitive Analysis for a new Product
Honeywell · UX Researcher II · 2023
- Competitive Analysis
- Define Product Requirements
- Feature Prioritization
- Stakeholder Management
- Executive Presentation
- Miro
Recommendation
Position around unplanned-downtime forecasting, not just asset health monitoring.
Outcome
Prioritized roadmap and go-to-market frame adopted by Product Management.
