Fortna needed a universal order-fulfillment product that was customizable for its warehouse clients. As the Senior UX Designer assigned to this module, I revamped the current project offering to be more user friendly, aesthetically pleasing, functional, and more efficient.

My design efforts resulted in 52% less clicks for the end user, 45% less screens per task, and 36% improvement in processing time per task.

Honeywell needed to identify market gaps for their new Predictive Maintenance module. As the UX Researcher for this module, I identified technical market gaps to influence positioning through competitive analysis.

My research resulted in an actionable feature prioritization list for the Product Management Team and a strategic path forward for this product.

Leidos was implementing a remote desktop service to allow employees to access information from a non-company asset, while at client sites. As the UX Analyst, I was responsible for generative research, usability testing, and satisfaction surveys.

My data synthesis led to the timely implementation of the remote desktop service for internal employees.

L3 Harris needed a centralized location for Quality Engineering information and knowledge sharing. As the UX Researcher and Quality Engineer in the R&D Group, I was responsible for generative research, A/B Testing, and surveys.

My creation of "The Info Hub" eliminated the need for tribal knowledge, and created an environment for information sharing for all quality engineers.

At AGCO, I designed a dashboard to evaluate vendor performance, as my side project. I conducted user interviews, usability tests, and A/B testing to establish the dashboard as a credible source for information on supplier KPI's.

My new KPI Dashboard design resulted in AGCO's 2018 Global Parts Per Million (PPM) quality assurance metric improving by 150 points, and the dashboard is still used today.