EXPERIENCE

Senior UX Designer

FORTNA | May 2023 - Present 

Designing scalable order-fulfillment systems for Fortune 500 clients including H&M, Macy’s, and Tapestry.

• Resolved customer pain points, within decant product offering, resulting in 52% less clicks for the end user, 45% less screens per task, and 36% improvement in processing time per task

• Translate ambiguous SRS requirements to tangible wireframes, and high fidelity user friendly sleek designs, and verified with A/B testing

• Collaborate with product managers to map and optimize complex workflows (exception handling, configurable flows) to reduce operator task time

• Led research initiatives resulting in new WES and WMS personas that help identify and resolve paint points for end users

UX Researcher II

Honeywell International | July 2022 - Feb 2023

Prioritized user research feedback to establish a baseline for new B2B2C SaaS.

• Identified technical market gaps to influence positioning through competitive analysis for Predictive Maintenance module, which resulted in an actionable feature prioritization list for the Product Management Team

• Created the first persona set for a new B2B2C platform, Honeywell Forge, to quickly identify pain points, enabling more customer-centric product decisions

• Conducted remote user interviews and A/B Testing, leveraging quantitative and qualitative methods, resulting in data-driven design decisions for the Configuration Manager module

UX Analyst

Leidos | Jan 2021 – June 2022

Applied industry user experience research and design concepts to optimize global enterprise systems for internal B2B customers by creating positive user experiences.

• Optimized existing and new applications. Methods included usability studies, user interviews, satisfaction surveys, focus groups, and testing on existing and new internal enterprise systems such as M365, RDaaS, Deltek, etc.

• Conducted research and obtained feedback from internal Leidos employees about features and improvements to internal systems. Prioritized features that address major user pain-points. Participate in user acceptance testing. Build reports to summarize findings and propose solutions to various product teams.

• Analyze specifications to build and modify Service Now forms for stakeholders.

UX Researcher / Senior Quality Engineer

L3Harris Technologies | Jan 2020 – Jan 2021

Utilized UX research to provide education on best practices to L3Harris Technologies, its clients, and 30+ Team members via custom SharePoint sites.

• Improved staff operations via internal information hub held on SharePoint to improve user engagement and skills with quality engineering members. Research methods included user interviews, skills assessment surveys, usability studies on iterative designs, and a competitive analysis. 

• Created consistency and eliminated the need for tribal knowledge within the COE (Center of Excellence) Team by creating, organizing, and maintaining a centralized location on SharePoint for quality engineering information and conversations regarding government and security programs for the global research and development department segment.

UX Designer / Supplier Quality Engineer

AGCO Corporation | Nov. 2016 – Sept. 2019

Applied human-centered design strategies to manage products and metrics for a global Supply Chain services department and 30,000+ users. 

• Enhanced navigation and accessibility on internal metrics dashboard by leading a usability and accessibility audit. Research methods included ethnographic studies, user interviews, usability tests, and revamping the site. AGCO 2018 Global Parts Per Million (PPM) improved by 150 points. 

• Collaborated with Stakeholders and staff to design a tool to auto-evaluate vendor performance, from low-fidelity to implementation. Working closely with the Director of Quality Management Systems for APEX data collection and understanding business requirements for APEX and SAP integration.

• Built an online community via SharePoint to house department updates, policy information, frequently asked questions, Lunch and Learn training documentation, Global Calendar, and Global action item and meeting notes.